Employee Resources
Our experienced staff are fully equipped with the essential competencies to provide quality care within the NDIS, DVA, Home Care and Aged Care settings in Wollongong and Nowra.
We tailor our services to enrich your quality of life, foster independence, and strengthen social bonds, all while respecting your individual, cultural, and religious beliefs in a nurturing atmosphere.
Deputy is our chosen scheduling app. On Deputy you will be able to see upcoming shifts, use Deputy to clock in and clock out of your shift, leave timesheet comments, add your unavailabilities and complete shift pulse at the end of your shift. Please see the Employee Guide for Deputy to help you navigate through this app
** Please note the following clauses which apply to NSG Deputy users.
You are not required to start and finish your break as this is automatically calculated. You are just required to start and end shift in Deputy which will create your timesheet.
If you are entitled to a lunch break (shift meets 6 hours) and must work through it, we will require a confirmation email from the facility that this has occurred, if we do not receive this you will not be paid for this time. The same goes for In Charge shifts for Registered Nurses, we need an email from the facility to confirm this.
You are only able to start and end shift whilst on location as the app is geofenced to each facility. If you have any issues with clocking in or out of a shift please email bookings@nursingsolutionsnsw.com.au
If you cant work a shift you must email bookings@nursingsolutionsnsw.com.au you are unable to do this on the app.
You are unable to swap shift on the Deputy app, any requests need to be sent to bookings@nursingsolutionsnsw.com.au
The newsfeed in Deputy is only for admin purposes
Troubleshooting for Deputy
** At times when Deputy is not responding please try the following troubleshooting recommendations:
- Make sure you are logged into Nursing Solutions Group profile.
- Log in and log out of the app.
- Uninstall and reinstall the app.
- Clear your phones app cache (instructions below)
- Update your phone
- Contact Deputy Help
NSG Payroll App
Xero Me App is the app Nursing Solutions uses for employees to view payslips.
** Please note the following clauses which apply to NSG Xero Me users.
You are not required to create a timesheet in the Xero Me app, this is done on the Deputy app where it automatically creates a timesheet when you start and end your shifts.
Payslips are sent out Tuesdays and paydays are every Wednesday. (For all new start employees please allow 48 hours from scheduled pay day to receive you first pay).
For any payroll queries please email payroll@nursingsolutionsnsw.com.au
Steps to Notify Nursing Solutions Group of a Workplace Injury or Concern:
Ensure immediate safety – Move to a safe area and seek medical attention if needed.
Report the incident ASAP – Notify your direct supervisor or contact the Nursing Solutions Group office as soon as possible.
Complete an Incident Report Form – This form must be filled out for all injuries or concerns, no matter how minor.
Submit the form – Send the completed report to the NSG HR or Compliance Team.
Follow up – If medical treatment is required or time off is needed, discuss further steps (e.g., workers’ compensation claim) with the HR team.
Why Early Notification is Important:
Ensures timely medical care and support
Prevents further harm to yourself or others
Allows NSG to take immediate corrective action
Fulfills legal and insurance obligations
Supports a safe and transparent work environment
Prompt reporting protects you and your colleagues—and helps Nursing Solutions Group maintain a safe, responsive, and accountable workplace.
Nursing Uniforms – an initial scrub shirt and badge for nursing staff are provided by Nursing Solutions. If you would like to additional scrub shirts please contact katrina@nursingsolutionsnsw.com.au or alternatively you can purchase scrub shirts and pants (Womens – WW620 V-Neck or Mens WW670 V-Neck) or scrub pants in the Caribbean Blue/Teal from MedShop or other suppliers.
GSOs Uniforms (kitchen/cleaning/laundry) – you are to wear a black polo shirt, black suitable long pants and closed in non-slip kitchen appropriate shoes. These can be purchased from Big W, Kmart, Target or local unform stores. A name badge will be posted to you.
NDIS CLEARANCE FOR AGED CARE
As of 2024 all RACF will be transitioning into servicing NDIS clients within the facilities. Therefore it is a requirement to work within these homes to have a current NDIS clearance. Click on the Apply for NDIS link below to apply online, you will need to ensure that you add Nursing Solutions as your linked NDIS workplace.
Employer Id: 4-HHPQXP5
Employer name: NURSING SOLUTIONS NSW
Once online form is completed you will need to visit a local Service NSW centre to provide and confirm ID and pay for the clearance.
When your NDIS clearance is approved, you will need to go to your service NSW app and screen shot your clearance with NDIS clearance number and expiry date to recruitment@nursingsolutionsnsw.com.au this is kept on file for compliance purposes and forwarded to facilities via our facility portal.
NSG is a registered provider, we service NDIS clients in the Illawarra and Shoalhaven areas. If you are interested in working in the NDIS we will require the following from you.
NDIS Clearance – Visit Here
100 points of ID – List Here
Drivers Licence
Car registration – Check Here
Car Insurance
Working with Children Check – Visit Here
First Aid Certificate – Visit Here
CPR Certificate – Visit Here
Flu Vaccination (can be completed at local pharmacies and GPs)
New Worker NDIS Induction Module Certificate – HERE
NDIS Worker Orientation Module Certificate – HERE
NDIS Supporting Effective Communication Module Certificate – HERE
NDIS Supporting Safe and Enjoyable Meals Module Certificate – HERE
Current mandatory competencies (PPE & Handwashing, Infection Control, Manual Handling, Assisting with Medication, Waste management)
NSG and Compliance
As an employee of NSG you are required to ensure that your mandatory competencies, documents and vaccinations are up to date to align with compliance. Please see the below and how often they’re required to be updated.
Criminal History Check (CHC) – although criminal history checks are valid for 5 years, in Aged Cared they are required to be renewed every 3 years. To avoid a lapse in compliance NSG requires staff to apply for a new CHC 60 days from 3-year expiry date and it to be on file 30 days from expiry. (It’s essential to understand that while possessing a valid NDIS clearance demonstrates your suitability for work within the disability sector, it does not fulfil all requirements, particularly concerning Criminal History Checks (CHC) and Statutory Declarations used in Aged Care.
Statutory Declarations (Stat Decs) are renewed every 12 months, to avoid a lapse in compliance NSG requires staff to complete and return a new Stat Dec 30 days from 12-month expiry date.
Flu Vaccinations – are required to be received every 12 months and to be received 30 days prior to expiration.
NDIS Clearance – renewed every 5 years.
Manual Handling – every 12 months (Nursing & NDIS Staff)
SIRS – every 12 months (Nursing + Kitchen staff)
Infection Prevention & Control – every 12 months (Nursing, NDIS + Kitchen Staff)
PPE & Hand Hygiene – every 12 months (Nursing, NDIS + Kitchen Staff)
Medication Management – Assisting Clients (NDIS Staff)
Assisting with Medication – every 12 months (Nursing Med Staff)
Food Handler Basics (Nursing and NDIS Staff)- HERE
Waste Management – completed once (NDIS Staff)
Emergency Disaster – completed once (NDIS Staff)
AHPRA – every 12 months (Registered and Enrolled Nurses)
BESTDose – if you are a Med Comp AIN, EN or RN you must complete this online training session held every fortnight (Friday 1pm – 2pm) to be able to have access and work in and across selected facilities. If you have completed this session elsewhere, please send an email to recruitment@nursingsolutionsnsw.com.au and the team will be in contact. After completion of this course we do require you to send through a screenshot at the end of the course to confirm attendance. You are also required to enter in as agency and put Nursing Solutions down as this will register you under us with BestDose. (This course is not a paid course.)
Document Links
For any adjustments that are required to Tax and Super please download form, fill out with adjustment and send to payroll@nursingsolutionsnsw.com.au
Facility Locations
To view our Illawarra facilities please click HERE
To view our Shoalhaven facilities please click HERE
To view our Eurobodalla facilities please click HERE
We are excited to announce the launch of our educational initiative, designed to support and advance your nursing skills and kitchen knowledge. This initiative is part of Nursing Solutions Group’s commitment to your professional growth.
We have partnered with our training provider to offer a variety of beneficial training options. To make these courses accessible to all staff, we will use a rotation system, allowing everyone the chance to enrol in their preferred courses.
Ready to grow and develop? Email recruitment to be adde to these courses.
Let’s empower ourselves and continue delivering exceptional care and service to those who need it most.
** This initiative is a voluntary, unpaid program that staff can participate in during their own time to enhance their professional development. Participation is optional and not a part of mandatory compliance requirements, unless specifically requested.
ABUSE, UNEXPLAINED ABSENCES & SIRS (R-AU)
AN INTRODUCTION TO PERSON-CENTRED CARE (3mins)
Assessing and recording a BGL
ASSISTING A PERSON TO MOVE OFF THE FLOOR USING A FULL SLING HOIST (5 mins)
ASSISTING A PERSON TO MOVE OFF THE FLOOR USING A LIFTING CUSHION (5 mins)
ASSISTING A PERSON TO MOVE OFF THE FLOOR WITHOUT EQUIPMENT (4 mins)
ASSISTING A PERSON TO MOVE TO A CHAIR, USING A FULL SLING HOIST (5 mins)
ASSISTING A PERSON TO MOVE TO A CHAIR, USING A WALKING FRAME (3mins)
ASSISTING A PERSON TO MOVE TO A TROLLEY, USING A TRANSFER BOARD (5 mins)
ASSISTING A PERSON TO MOVE TO A WHEELCHAIR, USING A STAND-UP HOIST (5 mins)
ASSISTING A PERSON TO MOVE UP AN AIR CHAIR, USING SLIDE SHEETS (4 mins)
ASSISTING A PERSON TO MOVE UP THE BED, USING SLIDE SHEETS (5 mins)
ASSISTING A PERSON TO ROLL, USING A PERSON’S BODY MECHANICS (4 mins)
ASSISTING A PERSON TO ROLL, USING SLIDE SHEETS (3 mins)
ASSISTING WITH MEDICATION ADMINISTRATION (30 mins)
BOWEL MANAGEMENT (R-AU) (45 mins)
CARING FOR VETERANS WITH PTSD & DEMENTIA (44 mins)
CLEANING TEETH AND DENTURES (5 mins)
COVID-19: Your Role and Responsibilities ( 60 mins)
Critical Thinking and Problem Solving (14mins)
Delirium (30mins)
DOFFING PPE (5 mis)
DONNING PPE (5 mins)
Emotional Intelligence (31 mins)
Generational Awareness (27 min)
H&S: SUPPORTING PEOPLE TO MOVE (R-AU)
HAND HYGIENE, USING ALCOHOL HAND RUB (3 mins)
HAND HYGIENE, USING SOAP AND WATER (3 mins)
HOW TO RESPOND TO A FALL (HR-GN) (30 mins)
IMPLEMENTATION OF PERSON-CENTRED CARE (3 mins)
INFECTION CONTROL: AN OVERVIEW (R-AU)
MEDICATION MANAGEMENT: A FRAMEWORK — 2023 UPDATE (AU) (45 mins)
MEDICATION MANAGEMENT: POLYPHARMACY (R-AU) (44 mins)
MEDICATION MANAGEMENT: PSYCHOTROPICS (R-AU) (50 mins)
NEUROLOGICAL OBSERVATION CHART (5 mins)
NEUROLOGICAL OBSERVATIONS: ASSESSING FOR BEST EYE OPENING (5 mins)
NEUROLOGICAL OBSERVATIONS: ASSESSING FOR BEST MOTOR RESPONSE (5 mins)
NEUROLOGICAL OBSERVATIONS: ASSESSING FOR BEST VERBAL RESPONSE (5 mins)
NEUROLOGICAL OBSERVATIONS: ASSESSING LIMB STRENGTH (5 mins)
NEUROLOGICAL OBSERVATIONS: ASSESSING PUPIL RESPONSE (5 mins)
PPE AND HAND HYGIENE ESSENTIALS (HR-GN)
Preventing Aggressive Behaviour in the Workplace (21 mins)
Preventing Workplace Harassment (29 mins)
RAINBOW OF DIFFERENCE (60 mins)
Safety: Environment, Safety, and Health (42 mins)
SEE CHANGE. THINK PAIN: PAIN MANAGEMENT FOR PEOPLE WITH DEMENTIA. (45 mins)
Strengthened Aged Care Quality Standards
TALK TO US FIRST (OPAN) (44 mins)
Teamwork: Being an Effective Team (26 mins)
Thriving Through Conflict (22 mins)
Trauma Aware and Healing informed care (30 mins)
Understanding Diversity (22 mins)
Vital Signs – Pulse and Respiration
Vital Signs Blood Pressure
WOUND CARE: SKIN TEARS (R-AU)
Assisting a person to walk, using a transfer belt
Assisting a person to walk without equipment
Goal Setting and Achieving Update 2024 (20 mins)
Managing Dyspepsia in older adults (15mins)
Medication Management Assisting Clients
Sustainability (15mins)
Understanding Radicalisation
Open Disclosure (15mins)
NSG Staff Policies
Below, you will find a comprehensive list of Nursing Solutions Group (NSG) staff policies. To request a copy of any specific policy, please send an email to hr@nursingsolutionsgroup.com.au, including the name of the policy in your request.
We encourage all staff members to familiarise themselves with these policies to ensure a thorough understanding of our guidelines and procedures. Your adherence to these policies is crucial for maintaining a safe, productive, and positive work environment for everyone.
For any questions or further information, please don’t hesitate to contact our HR department at hr@nursingsolutionsgroup.com.au We are here to support you and ensure that you have the resources you need to succeed in your role at Nursing Solutions Group.
NSG Staff Incentive
NSG have implemented an incentive scheme for all staff, this scheme offers weekly incentive payments in addition to your regular wage, providing an excellent opportunity to boost your earnings.
To learn more about the incentive scheme, including detailed information on eligibility requirements, please click the button below.
The following emergency procedures are applicable to staff who are working NDIS, Community and DVA shifts, staff in Aged Care facilities are to follow the facilities emergency procedures in place.
NSG is pleased to announce that we have sourced a variety of external courses. These courses have been carefully selected to provide valuable skills and knowledge that will contribute significantly to your growth and expertise in your field..
Please find the links to these courses below:
We encourage all staff members to explore these options and take advantage of the opportunities to expand their skill sets and advance their careers.
iFirstAid is a handy little first aid app that you can reference off at any time. Scan QR Code or search and download now.
NURSING
Ask Annie App (Dementia Support) –For iPhone and for Android
KITCHEN
Introduction to IDDSI (201) – Videos – IDDSI
Flow Test – Videos – IDDSI
Flow Test Level 1 – Videos – IDDSI
Flow Test Level 2 – Videos – IDDSI
Flow Test Level 3 – Videos – IDDSI
Flow Test Level 1 vs. Level 3 – Videos – IDDSI
Fork Drip Test Level 4 – Videos – IDDSI
Spoon Tilt Test Level 4 – Videos – IDDSI
NSG Availability Form
The NSG Team sends out a weekly email reminder to all staff regarding their availability for the upcoming week. This process is crucial for us to effectively allocate shifts, particularly those ad hoc shifts that arise and need to be filled promptly.
When you receive this email, please head over to the footer in our website and click “staff availability” and fill out the online form, indicate only the times and days you are available to work. It is important that this information is accurate to ensure efficient scheduling and optimal shift coverage. If your circumstances change after you have submitted your availability, please inform us immediately. We will then update your information and remove you from the list as necessary.
NSG Availability Form
Thank you for your attention to this matter. If you have any questions or need further assistance, please do not hesitate to contact the scheduling team at bookings@nursingsolutionsnsw.com.au
NSG Newsletter
NSG distributes its Newsletter every 2 months, this will be sent out via email. If you do not receive please contact our team and we will send to you
NSG Socials
Connect with us! NSG is across all socials and we would love to have our support. Please click on the buttons below to access our main NSG pages.
NSG also has a staff page on FB where staff can connect with each other, receive updates, news and giveaways. Join us now HERE
Explore The Latest Jobs
Our experienced staff are fully equipped with the essential competencies to provide quality care within the NDIS, DVA, Home Care and Aged Care settings in Wollongong and Nowra.